Performance under pressure: Scaling up to high-stakes operations

Performance under pressure: Scaling up to high-stakes operations

A modern business is constantly under pressure. Some pressures are predictable: a retailer knows when Christmas is going to happen. A commodities trader doesn’t know when the latest crisis will cause an adverse market reaction. Being both resilient to and able to take advantage of these pressures is key for successful businesses. We all know the theory about cloud. The platform is agile, allowing services to be added, changed or removed to meet business demands….

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From Iconic Battles to Ace Customer Experiences; a Flashback to my Favourite Wimbledon Moment #WhatMakesGreat

From Iconic Battles to Ace Customer Experiences; a Flashback to my Favourite Wimbledon Moment #WhatMakesGreat

The saying goes that you wait ages for a bus then 3 come along a once; and similarly this is my 3rd blog within a week! Inspired by one of my favourite sporting engagements returning next week, The Wimbledon Championships, and the launch of the #WhatMakesGreat campaign, I’ve reflected on my favourite ever great Wimbledon moment. For this we will have to go back 7 years to when I volunteered at Wimbledon for 2 weeks…

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